We are pleased to announce the successful completion of the first phase of the AMI meter change-out project, which focused on replacing meters that are fifteen (15) years and older.
This phase concluded on Monday, May 26, 2025. As part of this initial effort, priority was given to replacing the oldest AMI meters on the island—specifically the 09rx models. These meters were identified as the most critical for upgrade, and their replacement marks a significant milestone in our ongoing goal for boosting efficiency.
Joash Marquis replacing a meter
Feedback from the contractors has been overwhelmingly positive, with commendations for the high level of cooperation received from our customers. This success is largely attributed to the proactive engagement and effective communication strategies implemented by the Corporate Communication and Information Systems Department. They ensured that customers were well-informed and prepared for the transition.
The table below shows the results of the project thus far
Cycle | Meters Changed | Theft Found |
2 | 854 | 2 |
All eight-hundred and fifty-four (854) meter change service orders have been successfully updated in the company’s database (CU).
Additionally, the two (2) instances of theft found have been investigated and passed on to Customer Care for withdrawal. The 09rx meter changes on cycle two (2) had a completion rate of 87.23%. The overall completion percentage rate of 09rx meter changes on the island is 24.99%.
LUCELEC Contractors Kings Electrical on site of a meter replacement
The next phase of the project is tentatively scheduled to begin later in the month of June 2025, pending confirmation of the start date by our Billing Section.
We extend our appreciation to all teams involved for their continued support as we look forward to working with you all again in the future. Feel free to reach out to the Metering Team should you require any further information.
