In Q2, Cornphia showcased outstanding internal customer service by actively supporting Data Owners, Initiative Managers, and Objective Owners in meeting their strategy reporting obligations.
While automated reminders in ESM kept the process moving, Cornphia added a personal touch by crafting thoughtful, empathetic email nudges that encouraged timely submissions. Her messages struck the perfect balance between professionalism and support, helping recipients feel guided rather than pressured.
To further assist, she provided clear, detailed notes outlining exactly what needed to be addressed in each report. This proactive approach not only improved compliance but also led to more complete and insightful submissions.
Cornphia’s dedication and finesse made a measurable impact, reinforcing the value of human-centered communication in driving organizational success.
